JLR ID & JLR BUSINESS ID TERMS AND CONDITIONS V 2.0

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AND MAKE SURE YOU UNDERSTAND THEM BEFORE ACTIVATING AND USING YOUR JLR ID OR JLR BUSINESS ID. IN PARTICULAR YOUR ATTENTION IS DRAWN TO THE TERMS OF USE IN PARAGRAPH 3 AND OUR LIMITATIONS OF LIABILITY IN PARAGRAPH 6.

1. Introduction

1.1. Who we are. We are Jaguar Land Rover Limited, a limited company registered in England and Wales whose registered office is at Abbey Road, Whitley, Coventry CV3 4LF, and whose registered number is 1672070. Our registered VAT number is GB927153228 (referred to as “JLR”, “we”, “us”, “our” in these Terms). 

1.2. What these terms cover. We offer a service which enables you to create a generic digital account (“JLR ID / JLR Business ID”) which allows you to use the same login data for all participating JLR digital services (“Digital Services”) offered by JLR and/or our affiliates from time to time through your compatible Jaguar, Range Rover, Discovery or Defender vehicle (“Vehicle”), and/or any of the following mobile phone applications: the “Range Rover App”, the “Discovery App”, the “Defender App”, the “Jaguar App” (“Our Apps”) and/or via any JLR website, web-portal and/or developer platforms. (Our Apps, Digital Service, Vehicles, Websites, Portals and platforms are collectively referred to as our “Platform(s)”).

1.3. You may update and manage your JLR ID / JLR Business ID which includes your personal details and preferences through the Platform(s).

1.4. Please note that your use of the JLR ID / JLR Business ID is also subject to the following:

1.4.1. Our website terms of use, which can be found at https://incontrol.jaguar.com/jaguar-portal-owner-web/about/terms-and-conditions/IRL, and https://incontrol.landrover.com/jlr-portal-owner-web/about/terms-and-conditions/IRL, which govern your use of our websites;

1.4.2. Our privacy policy, which can be found and viewed on the relevant Platform(s) you are accessing, and which sets out how we use any information you provide to us whilst using the Platform(s); and

1.4.3. Our cookies policies, which can be found and viewed on the relevant Platform(s) you are accessing, and which sets out how cookies, web beacons and similar technologies are used by us as you use the Platform(s).

1.5. How you can contact us if you are a Consumer. You should contact your authorised retailer in the first instance. You can contact us via the methods of communication available on https://www.jaguar.ie/contact-us or https://www.landrover.ie/contact-us.

1.6 How we may contact you. If we have to contact you, we will do so either through our Platforms, by writing to you at the email address you provided to us when registering your JLR ID / JLR Business ID, in accordance with your contact preferences. We ask that you ensure all contact details you provide to us are kept up to date.

2. Our contract with you

2.1 The contract. In order to access JLR Platforms that utilise a JLR ID / JLR Business ID you must agree to these Terms and Conditions and you may need to agree to other wider terms, including the specific terms for Our Apps terms, terms specific to each of the Digital Services, and third-party terms providers, as well as the relevant JLR privacy policy (“Terms”).

2.2. Once you agree to the Terms (either by actively ticking a box or by using any of the Platforms)), a legally binding agreement will be formed between you and JLR in relation to your JLR ID / JLR Business ID. For certain Digital Services, the Terms will also be made available via links on screen within the Vehicle.

2.3. By registering for a JLR ID / JLR Business ID you are agreeing to be bound by these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions, please do not register for a JLR ID / JLR Business ID.

2.4. Changes to the Terms and Platforms. We may update the Terms and the Platforms from time to time. We will make the updated Terms available to you. Where you are a consumer and we make material changes we will notify you in writing (where practicable to do so). Depending on the update, you may not be able to use your JLR ID / JLR Business ID and/or the Platforms until you agree to the latest version of the Terms.

2.7. Required changes. We can always make changes to the Terms, JLR ID / JLR Business ID and the Platforms without notifying you for the following reasons:

(a)          for Vehicle security, cyber security, and/or safety reasons;

(b)          to reflect changes in relevant laws and regulatory requirements;

(c)          to make minor technical adjustments and improvements (including the addition of new   functionality) provided these changes do not materially affect your use of the Platforms; and

(d)          where any external factors and/or other circumstances beyond our reasonable control, including but not limited to network availability, security requirements, software updates, impact any or all of the Platforms and/or JLR ID / JLR Business ID.

2.8. Our Terms and Conditions shall take effect until you, or we, terminate your JLR ID / JLR Business ID and/or otherwise end any and all subscriptions to our Digital Services and/or any other Platform(s).

2.9. What the Terms do not apply to. The Terms do not apply to your Vehicle and any accessories or equipment. Separate terms and conditions will apply to the purchase of your Vehicle and any accessories or equipment you may purchase. Vehicle Warranty. Nothing in these Terms shall change, alter, impact or limit your statutory consumer rights nor any warranty applicable to the Vehicle. The Platforms are provided separately from the Vehicle and any such warranty. However, JLR and/or our affiliates reserve the right to decline warranty coverage to the extent that it is demonstrated that any damage, failure or defect was directly caused by (i) misuse of any of the Platforms or (ii) a material breach of these Terms by you or anyone using your account.

3. Terms of use

3.1. Your JLR ID / JLR Business ID is provided free of charge and is ancillary to the provision of the Digital Services by JLR.

3.2. By using the JLR ID / JLR Business ID, you warrant that you will not:

3.2.1. use the JLR ID / JLR Business ID in a manner inconsistent with these Terms and Conditions or in any way that breaches any local, national, or international laws or regulations;

3.2.2. permit anyone else to use your JLR ID / JLR Business ID;

3.2.3. infringe our intellectual property rights or those of any third party in relation to your use of the JLR ID / JLR Business ID.

3.3. In the event you breach any of these Terms and Conditions or we suspect misuse of your login details or your JLR ID / JLR Business ID, we shall have the right to terminate your JLR ID / JLR Business ID and deny you access to any Platform(s). We also reserve the right to hold you liable for all consequences of such misuse.

3.4. If we do not enforce our rights against you, or we delay in doing so, that does not mean we have waived our rights or that you do not have to comply with any of your obligations, either in the instant case or in the future.

3.5. We are entitled to immediately terminate your JLR ID / JLR Business ID if we stop providing the single sign-on service for any reason.

3.6. You remain responsible for the use of your JLR ID / JLR Business ID by another person. If you allow other people to access the Platforms using your JLR ID / JLR Business ID, you will remain responsible for such use as if you were the person accessing the Platforms. This means that any breach of the Terms by another person will be considered a breach by you and you will remain fully responsible.

3.7. Customer types

3.7.1. The Terms apply to business customers (“Business Customer(s)”) and individual customers (i.e. those customers acting for purposes which are outside their trade, business, craft, or profession) (“Consumer(s)”). Specific terms and conditions applicable to Business Customers are set out in Appendix 1.

3.7.2. Fleet customers. These Terms also apply to you if you are the user of a Fleet Vehicle. For the purposes of the Terms, when we refer to “Fleet Vehicle” we mean a vehicle that is subject to a hire agreement, a rental vehicle provided by a rental company, a vehicle made available by an employer, or a vehicle made available by us or our authorised retailers on a temporary loan basis.

By using JLR ID / JLR Business ID (including by accessing any Platform linked to a Fleet Vehicle), you accept and agree to be bound by the Terms, even if you did not personally purchase or lease the Vehicle through which the Platforms are made available to you.

Please be aware that the business or other organisation that owns, leases, or manages the Fleet Vehicle (“Fleet Owner”) may have terms and conditions, policies or procedures which may affect your use of the Platforms in relation to a Fleet Vehicle. It is your responsibility to check with the Fleet Owner about use of the Platforms linked to your Fleet Vehicle.

4. Registration and availability

4.1. The personal information you provide upon registration must be true and correct and you must update such information in the event it changes. Please keep all login details confidential and do not disclose your login details to anyone to prevent unauthorised use of your JLR ID / JLR Business ID

4.2. We reserve the right to refuse registrations for a JLR ID / JLR Business ID on a case by case basis.

4.3. While we shall use our reasonable endeavours to maintain services and communications, and keep content up to date, we are unable to guarantee the accessibility of any of the Platform(s), nor do we make any promises about the accuracy or completeness of the content or information contained within.

4.4. The single sign on service is provided as is, we cannot guarantee that it will be error free or continuously available. The single sign on service may be subject to periods of disruption and/or downtime during period of maintenance or modification, or interruption to third party media and communications.

4.5. We may make changes to the single sign on service where there is a change to our service providers, where there is a regulatory or legal change which requires us to make a change or to amend functionality and make improvements. If these changes are not acceptable to you, you may close your JLR ID / JLR Business ID at any time.

4.6. By using your JLR ID / JLR Business ID you acknowledge and accept the risk and limitations of the internet, but we shall use reasonable endeavours to respond to any issues that are brought to our attention.

4.7. Further registration and availability requirements apply to Business Customers, as set out in Appendix 1.

5. Intellectual Property

5.1. All intellectual property rights including, to the extent applicable, copyright, trademarks, design rights, patents, or other intellectual property rights whether registered or not, are owned by or licensed to us unless otherwise indicated.

5.2. Except for use of your JLR ID / JLR Business ID in accordance with these Terms and Conditions, you are granted no rights to use or, without limitation, copy, modify, transmit, distribute, display, reproduce, publish, licence or in any way use any of the intellectual property contained within any of our Platform(s) without our prior written consent.

6. Limitations of Liability - Consumer

This section applies to Consumers only. Limitations on liability in relation to Business Customers are detailed in Appendix 1.

6.1. We are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

6.2. We shall not be liable for any form of indirect or consequential loss including financial loss, damage to reputation or loss of data. We shall not be liable for any business losses of any nature.

6.3. We shall not be liable or responsible for any failure to perform or any delay in performance of any of our obligations under these Terms and Conditions for any event outside our control which includes, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure or interruption of public or private telecommunications networks or acts or omission of any law enforcement authority or the emergency services.

6.4. We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude or liability.

6.5. The total amount you can claim from us is capped. The total amount you can claim from us for loss or damage suffered by you under or in connection with these terms and the Platforms shall in all circumstances be limited to a sum equal to the fees paid by you for use of JLR ID / JLR Business ID / the Platforms. Where no price is paid for those services, all liability is excluded unless unlawful to do so. This does not apply to the types of loss set out in the paragraph directly above

6.6. Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.

7. Use of data

7.1. Each of the provisions in these Terms and Conditions operates separately. If any provisions are determined to be illegal, invalid, or otherwise unenforceable then the remaining provisions shall remain in full force and effect.

7.2. Collection of data. When you use a JLR ID / JLR Business ID, we may collect and process technical information about the devices you use and the Vehicle, as well as related software, hardware, and peripherals, in order to improve our products and provide the Platforms. For more information, please see our Digital Services Privacy Policy.

7.3. Data charges. Unless we have agreed otherwise in the Terms, you are responsible for all network provider charges, data plan charges and other costs associated with accessing the Platforms over the internet or connecting to the internet in order to download data or utilise your JLR ID / JLR Business ID.

7.4. Transmission of data. In using your JLR ID / JLR Business ID, you acknowledge and agree that internet transmissions are never completely private or secure. Despite the safeguards we, and our service providers, have in place, we are unable to guarantee that any information submitted over the internet using the JLR ID / JLR Business ID cannot be accessed or intercepted by others.

7.5. Restrictions in certain markets. Please note that your access to and use of some Platforms using JLR ID / JLR Business ID may be curtailed, subject to the following:

(a)          satisfactory completion of a credit check and a verification process that includes but is not limited to a mandatory ‘know your customer’ check (which may include confirming your identity, ownership of the Vehicle and checking your status against international sanctions lists); and

(b)          a location check to confirm that you are not in or using the JLR ID / JLR Business ID / Platforms in any location which is subject to any sanctions, measures or restrictions issued by any relevant sanctions authority (e.g. the UN, UK, EU or US authorities) where your continued use of JLR ID / JLR Business ID / Platforms would compromise JLR’s ability to comply with relevant international export controls and sanctions laws and regulations.

Please note that, to facilitate the above checks, certain documentation and personal information must be provided to either JLR or any designated third party. In some cases, you may therefore be asked to submit additional documentation to successfully pass the verification process.

7.6. In the event that your access to and use of JLR ID / JLR Business ID is curtailed due to the circumstances described in section 7.5. above, you must immediately discontinue using any available Platforms and certain Platforms and/or Digital Services may no longer be made available to you. In which case, you will not be eligible for a refund of any active subscriptions and/or ongoing payments and/or refunds will be suspended by JLR.

7.7. Access to Terms and Conditions. You may print, download, or otherwise store a copy of these Terms and Conditions for future reference. If you wish to access the current version of the Terms and Conditions, you must sign in to your chosen JLR application using your JLR ID or JLR Business ID. The current version of the Terms and Conditions is available only within the authenticated environment of the relevant JLR application. We recommend you periodically refer back to these Terms and Conditions in case of any updates.

 

8. HOW WE WILL USE YOUR PERSONAL INFORMATION

8.1. There are different privacy policies for each of Our Apps, the different Platforms, and the Digital Services. Dependent on which Our Apps, Platform or Digital Service you utilise, please see our and/or the relevant third party privacy policies for information regarding the use and retention of your personal information and your data protection rights.

8.2. Within the European Union you may be entitled to request access to some of the data held by JLR and/or Jaguar Land Rover Limited (to the extent they are separate legal entities) and/or by your Vehicle under the EU Data Act 2023/2854 (the "Data Act") or EU Directive 2023/2413 (REDIII). This readily available raw data may be generated by our Platforms from time to time, along with associated metadata, and is called 'Product Data' and 'Related Service Data' in the Data Act. The Product Data and Related Service Data for your Vehicle will vary depending on the Platform you are using and/or your Vehicle model and subscription (if applicable).

8.3. If you are located within the UK and/or EU, you may request access to your Product Data and Related Service Data via the “JLR Data Portal” at data.jlr.com. You may also request erasure of your Product Data and Related Service Data that we hold or raise any other query related to the Data Act, REDIII by contacting JLR’s customer relationship centre for your market, details of which are available at www.JLR.com or your authorised retailer. Please note, erasure of your Product Data and Related Service Data may not always be relevant or technically feasible. We will endeavour to fulfil your erasure request in line with our obligations under the Data Act and as more specifically described in the relevant privacy policy.

8.4. We may use any applicable Product Data and Related Service Data for the following purposes:

(a)          to meet our legal and regulatory obligations;

(b)          to set up and support the Vehicle's connected functionality;

(c)          to communicate with the legal owner or authorised registered primary user of the Vehicle for service and warranty claims as well as management of subscription services;

(d)          to communicate with the user of the Vehicle any vehicle health notifications; 

(e)          for analytics and development activities to improve the customer experience and to monitor product development and improvement or service;

(f)           to support software over the air updates, where available; and

(g)          to verify warranty claims, detect fraudulent claims and detect vehicle tampering.

8.5. We may share your Product Data and Related Service Data with our service providers provided they only use the Product Data and Related Service Data on our behalf and where required for the purposes set out above.

8.6. You acknowledge that we have provided all pre-contractual information required under Articles 3(2) and 3(3) of the Data Act relating to the Product Data and Related Service Data generated by, or associated with, the Vehicle and the Related Services, and confirms that this section serves only as a high-level summary of that information. Full details, including the nature and categories of data, formats, volumes, transmission characteristics, storage durations, access mechanisms, restrictions, and any applicable limitations, would have been provided with your Vehicle / product where relevant.

Certain Platforms / Digital Services may make use of location data sent from your devices or Vehicle. Information about specific uses of location data is set out in the relevant Privacy Policies and Function Specific Terms.

9. Third Parties

9.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under the Terms to another organisation, but this will not affect your rights or our obligations under the Terms.

9.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under the Terms to another person if we agree to this in writing.

9.3. Nobody else has any rights under this contract (except someone you pass your manufacturer warranty on to). This contract is between you and us (including all related and/or group companies). No other person shall have any rights to enforce any of its terms. We may vary or rescind these Terms and Conditions without the consent of any third party.

10. Disputes

10.1. If a court finds part of this contract illegal, the rest will continue in force. Each of the sections of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect.

10.2. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if we become aware of you sharing account credentials and terminate your account at some point in the future.

10.3. Which laws apply to this contract and where you may bring legal proceedings. These Terms and Conditions are governed by English law, and you can bring legal proceedings in respect of this contract in the English courts. If you live in Scotland, you can bring legal proceedings in respect of this contract in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of this contract in either the Northern Irish or the English courts. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.

 

 

 

 

APPENDIX 1 – ADDITIONAL TERMS APPLICABLE TO USE BY BUSINESS CUSTOMERS

This section applies to Business Customers.

1.     CREATING AN ACCOUNT

1.1. The creation of any JLR ID / JLR Business ID is subject to approval by JLR in its absolute discretion. JLR may require the Business Customer and/or Fleet Owners to provide such information and documentation as JLR reasonably requests, including for the purposes of identity verification, sanctions screening and other compliance checks.

1.2. The creation of any JLR Business ID may involve a manual review by JLR, which may take up to 28 days. JLR accepts no responsibility for delays in the approval / registration of any JLR Business ID.

1.3. JLR may refuse to create a JLR Business ID where it is not satisfied that the applicable requirements have been met.

2.     HOW TO CONTACT US

2.1. How you can contact us if you are a Business Customer. Any notice given by you to us, or by us to you, will be deemed received and properly served, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In respect of notices given by us to you on Our Apps / our Platforms, notices will be deemed received and properly served immediately. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

2.2. How we may contact you. If we have to contact you, we will do so either by Platforms, by writing to you at the email address or postal address you provided to us when registering your JLR ID / JLR Business ID, in accordance with your contact preferences. We ask that you ensure all contact details you provide to us are kept up to date.

3.     OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU WHERE YOU ARE A BUSINESS

3.1. You acknowledge that the Digital Services / Platforms / JLR ID / JLR Business ID (the “JLR Services”) have not been developed to meet your individual requirements and that it is therefore your responsibility to ensure that the JLR Services meet your requirements.

3.2. We only supply the JLR Services for internal use by your business or organisation, and you agree not to use the JLR Services for any re-sale or other commercial purpose.

3.3. We shall not under any circumstances whatsoever have any liability (whether in contract, tort (including but not limited to negligence), breach of statutory duty, or otherwise) arising under these Terms and Conditions for:

3.3.1.           loss of profits, sales, business, or revenue;

3.3.2.           business interruption;

3.3.3.           loss of anticipated savings;

3.3.4.           loss or corruption of data or information;

3.3.5.           loss of business opportunity, goodwill, or reputation; or

3.3.6.           any indirect or consequential loss or damage

3.4. Other than the losses set out in section 3.3 above (for which we are not liable), our maximum aggregate liability under these Terms and Conditions and in connection with the JLR Services (whether in contract, tort (including but not limited to negligence) breach of statutory duty or otherwise) shall in all circumstances be limited to a sum equal to 100% of the Fees paid by you to us for the JLR Services, in many cases this amount may be zero. This maximum cap does not apply to the section directly below.

3.5. Nothing in these Terms and Conditions shall limit or exclude our liability for:

3.5.1.           death or personal injury resulting from our negligence;

3.5.2.           fraud or fraudulent misrepresentation; or

3.5.3.           any other liability that cannot be excluded or limited by English law.

3.6. These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the provision of the JLR Services. Except as expressly stated in the Terms and Conditions, there are no conditions, warranties, representations, or other terms, express or implied, that are binding on us. Any condition, warranty, representation, or other term concerning the provision of the JLR Services which might otherwise be implied into, or incorporated in, these Terms and Conditions whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.