From time to time, we may collect, receive, possess, store, deal or handle information from you either directly or through our retail network and preferred partners. Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience. This allows us to provide products, services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any information about yourself. Once you give us your information, you are not anonymous to us. We may also combine and aggregate information received from you or our retailers and business partners through your different interactions with our products and services. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing to not use the Website.
If you choose to correspond with us via web chat, you’ll enter into a live customer service session with an agent. We maintain dialogue transcripts of these chats. We’ll collect the information you voluntarily supply to us, including the personal data you disclose in the contact form or during the engagement. The disclosure of such data is done so by the user on a voluntary basis. Such information is not passed to any third parties or used for any other purpose(s) than that/those expressly requested and consented to by the customer. We log browser information (e.g. Internet Protocol addresses and browser types) to help diagnose problems with our service, gather broad demographic information and administer our site. By choosing to engage in a chat and use the services, the user consents to such collection of personal data and logging and processing of IP address.
If you transact with us, we collect some additional information, such as your name, email address, preferences, details of your identification documents, as well as details of vehicles purchased or transactions entered into with us, your financial / insurance service provider, a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to promote our brands, resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may record and maintain such information.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Privacy Policy and we will not be responsible for the same.