Total Care Roadside Assistance

Total Care Roadside Assistance offers to the Beneficiary the Roadside Assistance Services described below in the Covered Countries.

The Roadside Assistance Services will be provided wherever services can be delivered by land vehicle on public roads, where access is possible and permissible by local law. However, the Roadside Assistance Services will not be provided where or when weather, security or other circumstances make the provision of the services impossible or threaten the safety of the persons or equipment intended to provide the services.

• UNDERSTANDING TOTAL CARE ROADSIDE ASSISTANCE

  The following words and phrases are defined as follows:
  
  Beneficiary
  Is the owner or an authorised and licensed driver driving the Covered Vehicle in a Covered Country at the time that assistance is required.
  
  Breakdown (Immobilisation)
  Is an electrical or mechanical failure or road traffic accident, causing the Covered Vehicle to be immobilised.
  
  Country of Registration
  The country where the Covered Vehicle is registered.
  
  Covered Countries
  The  United Arab Emirates, Saudi Arabia, Bahrain, Qatar, Oman, Kuwait, Syria, Jordan, Lebanon, Egypt, Morocco and Tunisia.
  
  Coverage and services may be limited or not available in Pakistan.
  
  Covered Vehicle
  Is any new Jaguar that remains under the Jaguar manufacturer’s warranty or Extended Warranty that has been kept in roadworthy condition and serviced in accordance with Jaguar recommendations, provided that the vehicle is not used for public transport of persons or merchandise or for hire with or without a driver.
  
  Usual Place of Residence
  Is the home residence of a Beneficiary, provided that it is in the Country of registration.

• TOWING OR REMOVAL OF THE VEHICLE

  In the event of a Breakdown of a Covered Vehicle, Total Care will arrange, if possible, for towing or other transportation of the Covered Vehicle to the nearest Jaguar Importer, up to a US$150 limit in respect of towing or transport and up to a US$300 limit if removal of the Covered Vehicle necessitates the use of a crane.

• FLAT TYRE CHANGE

  A flat, leaking or damaged tyre on a Covered Vehicle will be replaced with the Covered Vehicle’s spare tyre free of charge to the Beneficiary. For this service, the spare tyre must be in the Covered Vehicle and in good condition. If this service can not be provided, the Covered Vehicle will be towed or transported to the nearest Jaguar Importer, up to a US$150 limit.
  
  Any repairs needed to fix a damaged tyre and the costs associated with any repairs are the responsibility of the Beneficiary.

• BATTERY JUMP-START

  A battery jump-start of a Covered Vehicle will be provided free of charge to the Beneficiary, and if the jump-start is not sufficient, the Covered Vehicle will be towed or transported to the nearest Jaguar Importer, up to a US$150 limit.

• FUEL DELIVERY

  If a Covered Vehicle runs out of fuel, enough fuel (up to 2 gallons) will be provided so that the Covered Vehicle can reach the nearest service station.

• LOCKOUT ASSISTANCE

  Vehicle lockout assistance for a Covered Vehicle will be provided free of charge to the Beneficiary.
  
  We will always endeavour to provide lockout assistance by the most practical method. However, should you be unable to gain entry to your vehicle, modern security systems may make a forced entry necessary.  If this is the case, any costs for resulting damage will be your responsibility and you may be asked to sign a declaration stating that you have given permission for this.

• ONWARD TRAVEL ASSISTANCE

  If, following assistance by Total Care Roadside Assistance, the Jaguar Importer confirms in writing that a Covered Vehicle cannot be repaired on the same day and remains immobilised, one of the following services, whenever possible, will be organised for the Beneficiary to continue their journey by the most appropriate means.

• HOTEL ACCOMMODATION

  Overnight accommodation such as hotel room (but not food, beverage, telephone calls or other expenses) will be, if possible, arranged and paid for up to a US$120 limit per Beneficiary per day, with a US$500 limit in total for a Breakdown; or

• TRAVEL

  If the Jaguar Importer advises in writing that the repair time will exceed 48 hours, travel costs incurred in returning the Beneficiary to the Usual Place of Residence or the intended destination will be, if possible, arranged and paid for up to US$120 limit per Beneficiary, with US$500 limit in total for a Breakdown; or

• VEHICLE HIRE

  In the event that, following assistance by Total Care Roadside Assistance, the Covered Vehicle cannot be repaired within 24 hours and the Jaguar Importer advises in writing that the repair time will exceed 24 hours, we will, if possible, endeavour to hire a vehicle for a maximum period of 48 hours, with a US$150 limit for the breakdown.
  
  A vehicle will be sourced through contracted vehicle rental companies. We will endeavour to hire a medium sized car but this will be subject to availability. The vehicle will be hired for private use, without a driver. The Beneficiary must be able to comply with vehicle rental firm’s terms and conditions of hire and will be responsible for Personal Insurance (PI), Collision Damage Waiver (CDW) as well as any fuel costs, traffic fines, toll charges and additional days’ hire.
  
  The Beneficiary will be required to provide a valid driving licence and a credit card deposit, otherwise vehicle hire service cannot be guaranteed. In certain countries, driving licences are required to be at least one year old. Certain endorsements on Beneficiary’s licence may also prejudice his/her eligibility to hire a vehicle.
  
  Insurance requirements usually stipulate the hirer must be over 25 and under 65 years of age. If the Beneficiary is under 25 or over 65 we will endeavour to make alternative arrangements, but these cannot be guaranteed.

• VEHICLE REPATRIATION

  If, following a Breakdown and recovery by Total Care Roadside Assistance, the Covered Vehicle cannot be repaired, or if the repair will not be completed before Beneficiary’s return to the Usual Place of Residence, the Covered Vehicle will be, if possible, repatriated to the Jaguar Importer nearest to the Beneficiary’s Usual Place of Residence, up to a US$300 limit.

• STORAGE

  If the repaired or recovered Covered Vehicle has to be stored following Breakdown and recovery by Total Care Roadside Assistance and before the Beneficiary can collect the Covered Vehicle, a storage fee up to a US$150 limit will be paid.  This does not include storage at Importer.

• TRANSPORTATION OF PASSENGERS

  In the event of sudden illness, accident or death while away from the Usual Place of Residence that prevents a Beneficiary from driving the Covered Vehicle and if the Beneficiary is the only licensed driver in the Covered Vehicle, it will be arranged and paid, if appropriate and possible, for a taxi or a chauffeur driven car to transport the passengers to the Usual Place of Residence or the intended destination of the journey, up to a US$300 limit in total.
  
  The Covered Vehicle will be transported to the Beneficiary’s  Usual Place of Residence or intended destination, up to a US$300 limit in total.
  
  The Beneficiary will be responsible for any cost of medical assistance and medical transportation.

• CONDITIONS

  To receive a Total Care Roadside Assistance service, the Beneficiary must:
  • As soon as possible, telephone Total Care Roadside Assistance to notify of the Breakdown and freely and fully provide all relevant information.
  • Take all reasonable precautions and make no admission of liability or offer or promise of payment of any kind.
  • Comply with the terms of the Total Care Roadside Assistance Programme.
  If, in the opinion of Total Care Roadside Assistance, a recurring fault is due to poor maintenance of the Covered Vehicle, we reserve the right to refuse to provide any Total Care Roadside Assistance Services.

• EXCLUSIONS

  Total Care Roadside Assistance will not be liable to pay or provide any Roadside Assistance Services required, directly or indirectly, due to:
  • Adverse weather conditions such as heavy rain, high winds, sand and hail storms, snow, floods etc.
  • Covered Vehicle being kept in an un-roadworthy condition, or not being serviced in accordance with the manufacturer’s recommendations.
  • Fraudulent act by a Beneficiary or any other person seeking to claim under the Programme.
  • The Beneficiary of the Covered Vehicle being under the influence of intoxicating liquor, solvent abuse or drugs, not having a valid driving license corresponding to the class of the Covered Vehicle or contravening regulations relating to the carriage of persons, animals or objects in the Covered Vehicle.
  • Damage or injury intentionally caused by the Beneficiary or resulting from his/her participation in a criminal act or offence.
  • Participation in motoring racing, rallies, speed or duration testing as well as wagers or challenges.
  • Transporting in the Covered Vehicle mineral, nuclear, toxic, explosive or flammable materials.
  • Terrorism, civil disturbances or riots and actions by the armed or security forces or organisations.
  • Any medical conditions and illnesses.
  
  Total Care Roadside Assistance will not be liable to pay for the cost of:
  • Any expenses incurred without the prior authorisation of Total Care Roadside Assistance.
  • Any assistance or services arranged by or on behalf of the Beneficiary without the prior authorisation of the Total Care Roadside Assistance.
  • Any claim that would otherwise be provided or payable under an insurance policy of a Beneficiary.
  • Any costs of repairs to the Covered Vehicle or any other vehicle.
  • Any medical assistance or care for the Beneficiary or any other person.
  • Any consequential losses arising directly or indirectly from the Breakdown.

• CHANGE OF OWNERSHIP OR ADDRESS

  If you are the new owner of a Covered Vehicle, or if your registered address has changed, please complete and return the change of ownership or address form supplied in this booklet.
  Your personal Total Care card will be forwarded to you.
  Total Care Roadside Assistance is not transferable from vehicle to vehicle, but it can be transferred to subsequent owners of the vehicle, upon notification to the Total Care Roadside Assistance office.
  Please send change of ownership or address form by fax to +9714 3322243, or by post to:
  Total Care Roadside Assistance
  PO Box 29165
  Dubai, United Arab Emirates
  Alternatively, call our Customer Service Advisor on your local number or +9714 3322234.