FAQ

JAGUAR IS DEDICATED TO OUTSTANDING PERFORMANCE

Your questions and feedback help us improve the quality of our cars and our overall customer service. Most answers to frequently asked questions are available here, and are organized by specific topic. Please take a moment to identify the category of your question.

If your question is not answered, you may contact us directly by calling 1-800-4-JAGUAR.
 
Address written inquiries to:

Jaguar Land Rover Canada ULC 
75 Courtneypark Drive West, Unit 3 
Mississauga, ON L5W 0E3  
 
Online Form Click Here
 
Thank you for visiting Jaguar.ca and we look forward to assisting you.

• BROCHURES/LITERATURE REQUESTS

  Q: How Can I Obtain a New Car Brochure?
   
  A: To request a new car brochure, use the ´Request a Brochure´ link found on every page of Jaguar.ca, or under ´Shopping & Finance.´  Alternatively, you may contact Jaguar Land Rover Limited at 1-800-4-JAGUAR, option number 2.
   
  Q: Where Do I Request Model Line Brochures and/or Accessory Catalogs?
   
  A: Please call 1-800-4-JAGUAR and press option number 2 to receive brochures and catalogs.

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• MAILING LISTS

  Q: Who Should I Contact if I Would Like to be Removed or Added to Jaguar´s Mailing List?
  
  A: If you would like to be removed or added to Jaguar´s mailing list, please call 1-800-4-JAGUAR and press option number 2.
  
  Q: Who Should I Contact If I Would Like My Name/Address Changed or Corrected?
  
  A: If you would like to change or correct your name/address, please call
  1-800-4-JAGUAR and press option number 2.

• DEALERS

  Q: How Can I Locate a Jaguar Dealer Near Me?
  
  A: You may find a Jaguar dealer near you by using the ´Locate a Dealer´ link on every page of Jaguar.ca, which will allow you to search by province.
  
  You may also find a Jaguar Dealer by contacting Jaguar Land Rover Limited at 1-800-4-JAGUAR and selecting option number 2.

• ROADSIDE ASSISTANCE

  Q: What are my Roadside Assistance Benefits?
  
  A: The Jaguar Roadside Assistance Program provides towing and trip interruption benefits for the first two years of your warranty.
  
  In the event of a new car, Select Edition or Quality Assured warranty related incident, Jaguar Roadside Assistance will ensure your vehicle is towed to the closest Jaguar dealer for service.
  
  For new vehicle owners, should the incident occur 80 or more kilometers from the Jaguar owner´s primary residence, the owner is entitled to limited and reasonable emergency travel expenses, to include food, lodging and alternate transportation, provided the owner has not reached the intended final destination. Emergency travel benefits for Select Editions and Quality Assured owners begin at 80 kilometers from their primary residence.
  
  Jaguar Roadside Assistance also offers complimentary flat tire change, battery jump start, vehicle unlock and fuel delivery if you should run out.

• SELECT EDITION

  Q: What is the Jaguar Select Edition Pre-Owned Vehicles Program?
  
  A: The Jaguar Select Edition Certified Pre-Owned Program contains an exhaustive 140-point inspection process designed to ensure the cosmetic and mechanical integrity of each certified vehicle.
  
  This promise is backed by a six-year/160,000-km limited warranty coverage. There are no deductibles and, unlike most competitive warranties, your Select Edition premium warranty is transferable at no cost. See your local Jaguar dealer for details.
  
  Q: Can I Buy a Select Edition Limited Warranty Coverage When My Car Warranty Expires?
  
  A: The Select Edition Limited Warranty is not sold separately. In order for a Jaguar to qualify for Select Edition limited warranty coverage, the vehicle can be no more than four years old, must have been driven less than 80,000-km, and must be listed in a dealer inventory.
  
  Each Select Edition vehicle must then pass through a 140-point mechanical and cosmetic inspection performed by a Certified Jaguar technician. Once certified, the dealer then sells the vehicle with the Select Edition limited warranty coverage. See your dealer for details.

• WARRANTIES AND MAINTENANCE PROGRAMS

  Q: Does my Warranty Cover ´Loaner´ Vehicles?
  
  A: The Jaguar New Vehicle Limited Warranty does not cover "loaner" vehicles. Jaguar Land Rover encourages retailers to provide alternate transportation to their customers when a vehicle is brought in for maintenance service or warranty repairs; although it is at the discretion of the dealer to provide a loaner vehicle.
  
  Q: What types of Warranty does Jaguar provide?
  
  A: Jaguar offers the following warranty coverages:
  
  (A) New Cars: Bumper to bumper limited warranty: 4 Years/80,000 km; Battery: 4 Years / 80,000 km; Corrosion: 6 Years / unlimited mileage; Wear parts and service adjustments: 1 Year/20,000 km
  
  (B) Select Edition limited warranty coverage available only in the United States: 6 years / 160,000 km premium coverage for model year 1996 and newer. The cost of the warranty is included in the car.
  
  (C) Parts warranty: 1-year/unlimited miles on all repairs performed or parts installed at an authorized Jaguar dealer. See your dealer for details.
   
  Q: How Can I Obtain a Service History of my Jaguar?
  
  A: Contact your local Jaguar dealer to inquire about the service history of your vehicle.
  
  Disclaimer: Vehicle service history is proprietary information. It is at the discretion of individual Jaguar dealer to release this information to anyone other than the original owner.